• Heissen Team

North East Hospital

A facilities management company contracted to maintain and manage a large hospital had an issue when the heating in a treatment block went down. 21 areas were not serviceable which put pressure on the hospital not only in terms of patients but financially, NHS hospitals are subject to fines if not at full occupancy.


The two options were to either organise contractors to fix the wet-pipe system and boiler, or to source an alternative.


An enquiry was made through a national distributor and it was agreed that a site survey be arranged on short notice to quickly assess the viability of far-infrared providing the solution. The on-site facilities manager, our site surveyor and hospital ward manager met and discussed potential options.


After calculating what wattage requirement would be needed in each treatment room and what electrical supplies were available, a BH1800 was mounted during the site survey to demonstrate how the technology worked. Experiencing far-infrared heating in real-life is beneficial to understanding how the heat travels as compared to an ordinary convection-based heat.


The required base temperature was achieved in under 15 minutes and after discussing the feasibility of introducing both a new control system with the existing BMS system, a BH1800 was installed in each treatment area in time for winter.


In terms of the control system an Arc (ACW17) fully programmable, wireless room thermostat was recommended for each room. An RF switch was mounted alongside the Vector space heater at the top of the wall, whilst the controller was mounted at light switch height next to existing controls at the entrance of the room. The preferred temperatures were set between Monday to Sunday to ensure there was never a tip in temperature, even though the heater was also controlled by the existing BMS system which dictated the ‘on’ times.


This was fundamental in whether the goal could be accomplished as many heating systems insist on an in-built controller function which can limit or ‘bottleneck’ the implementation of a new system with a current one.


There are times that rooms undergo deep cleaning in the event of infection or a viral breakout, so the fact that the heating element was encased inside the unit was another reason why this system was opted for. The Vector’s surface temperature operates at approximately 300°C so will kill bacteria on the front as most bacteria can only withstand up to 120°C and cleaning/disinfectant wipes can be also used.


The feedback surrounding the installation has been fantastic. The hospital avoided the next impending fine because of how quickly the items were delivered and installed. The nurses and staff have commented on the fact there is no circulation of air which is healthy for the patients (dust, bacteria etc.). As well as keeping running costs low with quick warm up times and superior heat retention.